FREQUENTLY ASKED QUESTIONS

Welcome to our Allure by Kayy FAQ your go-to guide for all things beauty, shipping, and more. If you don’t see your question here, feel free to contact us at allurebykayy@gmail.com.

1. Orders & Shipping

How long does shipping take?
All orders are processed within 1-3 business days. Shipping times vary based on location and shipping method selected at checkout.

Do you offer international shipping?
At this time, we currently ship within the U.S. Stay tuned for international shipping updates!

How much is shipping?
Shipping rates are calculated at checkout based on your location and order size.

How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details.

What should I do if my package is lost or delayed?
If your order is delayed or lost in transit, please contact USPS first. If further assistance is needed, email us at allurebykayy@gmail.com with your order details.

2. Returns & Exchanges

Do you accept returns?
For hygiene reasons, we do not accept returns on lashes or cosmetics. If there’s an issue with your order, please reach out to us within 48 hours of delivery.

What if I receive a damaged or incorrect item?
We want you to love your order! If you receive a damaged or incorrect product, email allurebykayy@gmail.com within 48 hours with your order number and clear photos.

3. Lash Application & Care

How long do Allure by Kayy lashes last?
With proper care, our lashes can be reused up to 20+ times. Our lash clusters are designed for multiple-day wear, depending on how they are applied and maintained.

What’s the best way to apply lash clusters?
Each lash cluster set comes with tweezers, bonder, seal, and remover for effortless application. A full tutorial can be found on our [Instagram] for step-by-step guidance.

Can I sleep in my lash clusters?
For the best wear and lash health, we recommend removing them after a few days and reapplying as needed.

4. Payments & Discounts

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay for a seamless checkout experience.

Do you offer discounts?
Yes! Subscribe to our email list for an exclusive first-order discount and stay updated on VIP deals.

Can I use more than one discount code?
Only one discount code can be applied per order.

5. Contact Us

Still have questions?
Our team is happy to assist you! Reach out to us at allurebykayy@gmail.com, and we’ll get back to you as soon as possible.

Thank you for shopping with Allure by Kayy where beauty meets luxury!